The job aids listed below are step-by-step work instructions on how to perform daily tasks with WellCare. Our goal is to improve the quality and efficiency of provider interactions with the Plan, thereby creating a positive impact on our members' health.

Click on the desired link below to open or download a copy of WellCare’s job aids.

Connecticut

MEDICARE    

• Filing a Claims Appeal
• Filing an Authorization-Related Claims Appeal
• Guide to Accessing Customer Service
• How to Become a Registered Web User
• How to Check the Status of a Claim Online
• How to Submit an Outpatient Authorization Request Online
• How to Verify Eligibility
• Medicare Point-of-Service Brochure
• Pharmacy Guide
• Provider Self-Service Options
• Providing Inpatient Notification or Requesting an Authorization
• Tips on How to File Claims
• Web Access for Providers
• What is HEDIS^®?

Florida

MEDICAID

• Behavioral Health Medication Guide - Medicaid
• Concentric Network Overview  (Dade and Pinellas Counties only)
• Diabetic Incentive Program Provider Notice 03.11.10
• Guide to Accessing Customer Service
• Home Health Care, DME, and Medical Supplies Reference Guide
• How to Become a Registered Web User
• How to Check Member Eligibility
• Provider Self-Service Options
• What Is BMI?
• What is HEDIS®?

MEDICARE

• Medicare Point-of-Service Brochure
• How to Become a Registered Web User
• How to Check the Status of a Claim Online
• How to Submit an Outpatient Authorization Request Online
• How to Verify Eligibility
• Provider Self-Service Options
• What is HEDIS^®?

Georgia

MEDICAID

• Behavioral Health Medication Guide - Medicaid
• Disease Management Program
• Filing an Administrative Review - Members
• Filing an Authorization-Related Claim Appeal
• Filing a Complaint - Provider
• Filing a Grievance - Member
• Frequently Asked Questions
• Guide to Accessing Customer Service
• Pharmacy Services Guide
• Prenatal Notification & High-Risk OB Program
• Provider Relations Representative Meeting Survey
• Requesting an Authorization
• Save Time and Money Through Electronic Claims
• Tips on How to File Claims
• W-9 Contact Information
• Web Access
• WellCare's Web Capabilities
• What is HEDIS^®?

MEDICARE

• Filing a Claims Appeal
• Filing an Authorization-Related Claims Appeal
• Guide to Accessing Customer Service
• How to Become a Registered Web User
• How to Check the Status of a Claim Online
• How to Submit an Outpatient Authorization Request Online
• How to Verify Eligibility
• Pharmacy Guide
• Provider Relations Representative Meeting Survey
• Provider Self-Service Options
• Providing Inpatient Notification or Requesting an Authorization
• Save Time and Money Through Electronic Claims
• Tips on How to File Claims
• Web Access for Providers
• WellCare's Web Capabilities
• What is HEDIS^®?