FAQ - Staywell

Frequently Asked Questions

Have questions about Staywell? Below are some commonly asked questions. If you have a question that isn’t listed here, please call 1-888-367-6554 (TDD: 1-800-653-9803).

1) How do I know if I am eligible for Medicaid?

The Florida Department of Children and Families (DCF) determines all other Medicaid eligibility, including programs for children and families, blind and disabled, and institutional care. If you would like to learn more about qualifying for Florida’s Medicaid program, please call 1-888-367-6554 (TDD: 1-800-653-9803).

 

2) How do I know if I am eligible for Staywell?

To obtain Staywell, you must live in the following service areas:

• Brevard
• Broward
• Dade
• Hernando
• Hillsborough
• Lee
• Manatee
• Orange
• Osceola
• Palm Beach
• Pasco
• Pinellas
• Polk
• Sarasota
• Seminole
• St. Lucie

 

3) Do I have a choice between Medicaid and Staywell?

Most Medicaid recipients are required to get services through managed care.
After you are approved for Medicaid, you will be sent information on managed care providers like Staywell. You must choose your plan within 60 days. If you do not, the State will choose a plan for you.

 

4) What does Staywell offer?

• Adult hearing and vision (medically necessary services only) 
• Kids hearing and vision, plus well-child checkups
• Doctor and hospital visits
• Inpatient and outpatient hospital services
• Emergency room services
• Lab and radiology services
• No-cost prescriptions
• Behavioral health care and substance abuse treatment
• Therapy services—occupational, physical, respiratory and speech
• Chiropractic and podiatry services
• Family-planning services and supplies

With Staywell:

• You do not have any co-payments.
• Personal Health Advisor, our 24-hour nurse helpline, is always available to you.
• If you are pregnant, you can take part in our Prenatal Rewards Program.
• You may be eligible for case/disease management services.
• Plus, you can choose your doctors, hospitals and pharmacies from our large network of providers. 

 

5) How do I enroll in Staywell?

Staywell serves children and adults eligible to participate in Florida’s Medicaid program. For more information or to enroll, please call 1-888-367-6554 (TDD: 1-800-653-9803).

 

6) If I already have Medicaid, how do I switch to Staywell?

For more information or to enroll, please call 1-888-367-6554 (TDD: 1-800-653-9803).

Last modified: 12/29/2009