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FAQ - Members
Frequently Asked Questions

Have questions about your health plan? WellCare wants to make it easy for you to find answers. Below are some commonly asked questions from our members along with the respective answers. If you have a question that isn’t listed here, or if you need any information regarding your WellCare health plan coverage, please call our Customer Service Department or contact us.

1) How do I reach the Customer Service Department?

WellCare has a dedicated Customer Service Department available to you Monday to Sunday , from 8 am to 9 pm, Eastern Time (except for Harmony Health Plan in Illinois where our hours are from 8 am to 5 pm, CST). You can contact us toll-free using the telephone number for your plan.
 

If you are in Connecticut, please call: 

WellCare (Medicare) 

1-866-579-8006 

 TTY/TDD (All Plans)

1-877-247-6272

 

 

 

 

If you are in Florida, please call: 

WellCare (Medicare) 

1-888-888-9355 

HealthEase (Medicaid) 

1-800-278-0656 

HealthEase Kids (Medicaid) 

1-800-278-8178 

Staywell (Medicaid) 

1-866-334-7927 

Staywell Kids (Medicaid) 

1-866-698-5437 

TTY/TDD (All Plans) 

1-877-247-6272 

If you are in Georgia, please call: 

WellCare (Medicare) – HMO Plans

1-866-334-7730 

WellCare (Medicare) – PPO Plans

1-866-530-9489

WellCare (Medicaid) 

1-866-231-1821 

TTY/TDD (All Plans) 

1-877-247-6272 

If you are in Illinois, please call: 

WellCare (Medicare) 

1-866-334-6876 

Harmony Health Plan 

1-800-608-8158 

TTY/TDD (Harmony) 

1-877-650-0952 

TTY/TDD (All Plans) 

1-877-247-6272 

If you are in Indiana, please call: 

WellCare (Medicare) 

1-866-424-4963

TTY/TDD 

1-877-247-6272 

If you are in Louisiana, please call: 

WellCare (Medicare) 

1-866-804-5926 

TTY/TDD 

1-877-247-6272 

If you are in Missouri, please call: 

WellCare (Medicare)

1-866-687-8994

TTY/TDD 

1-877-247-6272

WellCare (Medicaid) 

1-866-822-1340 

TTY/TDD 

1-877-650-0952 

If you are in New Jersey, please call: 

WellCare (Medicare) 

1-866-687-8570

TTY/TDD 

1-877-247-6272 

If you are in New York, please call: 

WellCare (Medicare) 

1-800-278-5155 

Healthy Choice (Medicaid) 

1-800-288-5441 

Child Health Plus (Medicaid) 

1-800-288-5441 

Family Health Plus (Medicaid) 

1-800-288-5441 

 TTY/TDD (All Plans) 

1-877-247-6272 

 

 

If you are in Ohio, please call: 

WellCare (Medicare) - HMO Plans

1-866-687-8815

WellCare (Medicare) - PPO Plans

1-866-530-9490

WellCare (CFC or ABD) 

1-800-951-7719 

TTY/TDD (All Plans) 

1-877-247-6272 

If you are in Texas, please call:

WellCare (Medicare) 

1-866-687-8878

TTY/TDD 

1-877-247-6272 

 

2) I’m Moving to a New Address, What Should I Do?

In order to provide you with important information about your health plan promptly, it’s crucial that we have your most current address and contact information on file. If you are moving, please update your records by submitting the Change of Address Form, or call the Customer Service Department with your new address.

 

3) Which Hospitals Are in the WellCare Network?

Your provider directory has a listing of all hospitals in your WellCare health plan network. Your primary care physician or specialist will coordinate your hospital care.

 

4) How Do I Get a Provider Directory?

You can request a copy of a provider directory by calling our Customer Service Department. Alternatively, you may use the Help me find a... feature to view a listing of providers in your area.

 

5) What if I Have an Emergency?

In an emergency, please dial 911 or proceed to the nearest medical facility. Call your primary care physician or our Customer Service Department as soon as possible after the emergency, to ensure that we are aware of your situation and can assist you to receive appropriate follow-up care.


Last modified: 06/26/2009
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