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Welcome to WellCare of North Carolina

Thank you for choosing WellCare of North Carolina. We are happy to serve you and your family, and to provide you with the quality healthcare services you deserve.

This website will help you learn how to work with WellCare of North Carolina. It will also help you to get the most out of your healthcare benefits.

But remember, our Member Services representatives are just a phone call away. They are dedicated to helping you get access to the right care. So, don't hesitate to pick up the phone and give us a call if you have questions about your plan. You can call us toll-free at 1-866-799-5318 (TTY 711). We're here for you Monday–Saturday, 7 a.m. to 6 p.m.

Important Plan Documents

You can find important plan documents on this Web site including:

  • Member Handbook
  • Provider Directory and more

You can download copies of these documents online. 

Choosing a Provider or Pharmacy

WellCare of North Carolina is a managed care plan. This means that you will need to use doctors and other providers that are part of the plan's network.

We regularly add new providers to our network. You can download a copy of our latest Provider Directory from this web page. Or, you can use our online Find a Provider/Pharmacy tool for the most up-to-date listings.

We look forward to serving you!

WellCare of North Carolina Plan Documents

Member Handbook

Member Handbook Insert

The Over-the-Counter Catalog includes a detailed list of available items from allergy medications to sunblock to vitamins. It also includes easy instructions on how to order.

Use this form to get reimbursed for eligible out-of-pocket medical expenses.

Use this form to get reimbursed for eligible out-of-pocket medical expenses.

Please use this form to request coverage of a drug that we would not usually cover or would restrict in some way.

Provider Directories (by county)

Avery, Buncombe, Burke, Caldwell, Henderson, Madison, Mcdowell, Mitchell, Polk, Rutherford, Yancey

Cherokee, Clay, Graham, Haywood, Jackson, Macon, Swain, Transylvania

Davidson, Forsyth, Randolph, Rockingham, Stokes

Alamance, Caswell, Chatham, Guilford, Orange, Person

Alleghany, Ashe, Davie, Surry, Watauga, Wilkes, Yadkin

Anson, Cabarrus, Rowan, Stanly, Union

Mecklenburg

Alexander, Catawba, Cleveland, Gaston, Iredell, Lincoln

Durham, Franklin, Granville, Vance, Wilson

Cumberland, Harnett, Hoke, Lee, Montgomery, Moore, Richmond, Sampson, Scotland

Bladen, Brunswick, Columbus, New Hanover, Pender, Robeson

Beaufort, Bertie, Camden, Carteret, Chowan, Currituck, Dare, Gates, Halifax, Hertford, Hyde, Martin, Nash, Northampton, Pamlico, Pasquotank, Perquimans, Pitt, Tyrrell, Warren, Washington, Wayne

Craven, Duplin, Edgecombe, Greene, Johnson, Jones, Lenoir, Onslow, Wake

Helpful WellCare of North Carolina Information

Member Services Numbers

We are here for you 7 a.m. to 6 p.m. EST Monday - Saturday. The Member Services numbers to call are:

  • WellCare: 1-866-799-5318
  • TTY: 711

2021 Scheduled Site Maintenance

Our site has a routine maintenance schedule. In 2021, all events will involve a general system outage where any system could be unavailable from 6 p.m. Saturday until 6 p.m. Sunday starting on the dates below:

  • January 16

  • February 20

  • March 20

  • April 17

  • May 22

  • June 19

  • July 17

  • August 21

  • September 18

  • September 25

  • October 16

  • November 20

  • December 11

Find A Provider

Our Find a Provider tool gives you information on participating providers in your area.

Nurse Advice Line

You can call our 24-Hour Nurse Advice Line for free. The number is 1-800-919-8807.

24-Hour Behavioral Crisis Line

Our 24-Hour Behavioral Health Crisis Line is 1-833-207-4240. If you or a family member is having a behavioral health crisis, call this number. A trained person will listen to your problem. He or she will help you decide the best way to handle it.
  • Member Services Numbers

    Member Services Numbers

    We are here for you 7 a.m. to 6 p.m. EST Monday - Saturday. The Member Services numbers to call are:

    • WellCare: 1-866-799-5318
    • TTY: 711
  • Questions & Answers
  • 2021 Scheduled Site Maintenance

    2021 Scheduled Site Maintenance

    Our site has a routine maintenance schedule. In 2021, all events will involve a general system outage where any system could be unavailable from 6 p.m. Saturday until 6 p.m. Sunday starting on the dates below:

    • January 16

    • February 20

    • March 20

    • April 17

    • May 22

    • June 19

    • July 17

    • August 21

    • September 18

    • September 25

    • October 16

    • November 20

    • December 11
  • Find A Provider

    Find A Provider

    Our Find a Provider tool gives you information on participating providers in your area.
  • Nurse Advice Line

    Nurse Advice Line

    You can call our 24-Hour Nurse Advice Line for free. The number is 1-800-919-8807.
  • 24-Hour Behavioral Crisis Line

    24-Hour Behavioral Crisis Line

    Our 24-Hour Behavioral Health Crisis Line is 1-833-207-4240. If you or a family member is having a behavioral health crisis, call this number. A trained person will listen to your problem. He or she will help you decide the best way to handle it.
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Last Updated On: 7/28/2021