Welcome to WellCare of North Carolina
Thank you for choosing WellCare of North Carolina. We are happy to serve you and your family, and to provide you with the quality healthcare services you deserve.
This website will help you learn how to work with WellCare of North Carolina. It will also help you to get the most out of your healthcare benefits.
But remember, our Member Services representatives are just a phone call away. They are dedicated to helping you get access to the right care. So, don't hesitate to pick up the phone and give us a call if you have questions about your plan. You can call us toll-free at 1-866-799-5318 (TTY 711). We're here for you Monday–Saturday, 7 a.m. to 6 p.m.
Important Plan Documents
Here you will find important plan documents including:
- Member Handbook
- Provider Directory and more
You can download copies of these documents online.
Choosing a Provider or Pharmacy
WellCare of North Carolina is a managed care plan. This means that you will need to use doctors and other providers that are part of the plan's network.
We regularly add new providers to our network. You can download a copy of our latest Provider Directory from this web page. Or, you can use our online Find a Provider/Pharmacy tool for the most up-to-date listings.
We look forward to serving you!
WellCare of North Carolina Plan Documents
Provider Directories (by county)
Helpful WellCare of North Carolina Information
- Member Services Numbers
- Questions & Answers
- 2021 Scheduled Site Maintenance
- Find A Provider
- Nurse Advice Line
- 24-Hour Behavioral Crisis Line
Member Services Numbers
We are here for you 7 a.m. to 6 p.m. EST Monday - Saturday. The Member Services numbers to call are:
- WellCare: 1-866-799-5318
- TTY: 711
2021 Scheduled Site Maintenance
Our site has a routine maintenance schedule. In 2021, all events will involve a general system outage where any system could be unavailable from 6 p.m. Saturday until 6 p.m. Sunday starting on the dates below:
- January 16
- February 20
- March 20
- April 17
- May 22
- June 19
- July 17
- August 21
- September 18
- September 25
- October 16
- November 20
- December 11