Keep Your Child's Benefits – Remember to renew every year!
Thank you for trusting us with your child’s health care needs. We value members like your child. So we want to remind you to renew your child’s Medicaid coverage every year. If you do not renew, your child could lose their health care coverage and have to reapply. You could also lose your child’s Children’s Medical Services Health Plan Over-the-Counter (OTC) and Healthy Rewards benefits.
Ways to Renew:
- Online – Login to the MyAccess self-service portal at http://www.myflorida.com/accessflorida/
- By Phone – Call Department of Children and Families (DCF) at 1-866-762-2237. TTY users may call 1-800-955-8771.
- In Person – Visit your local Department of Children and Families (DCF) office. Find an office near you.
When should I renew?
When it is time to renew your child’s Medicaid coverage, the Department of Children and Families (DCF) will send you a renewal form.
Be sure to report changes
If your address has changed, please contact Department of Children and Families (DCF) or login to your MyACCESS account to report the change. That way your child's new card will be mailed to the correct address.
If you have questions, please contact your local Department of Children and Families (DCF) office. Children's Medical Services Health Plan can not process your child's renewal for Medicaid coverage.
For all other questions about your child's plan, please contact your child's Children's Medical Services Health Plan Care Manager or our Customer Service department, toll-free at 1-866-799-5321 (TTY 711) Monday-Friday, 8 a.m. to 7 p.m.