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Transportation

Get Rides to Medical Appointments – At No Cost to You

We want to help your child get and stay healthy. We can provide rides to your child’s medical appointments at no cost to you.

Medical Transportation Management (MTM) provides transportation for Children’s Medical Services Health Plan (CMS Health Plan) members. There are no limits to the number of trips during the year between medical appointments, healthcare facilities or pharmacies.

How do I schedule a ride?

  • Call MTM’s Ride Schedule Line at 1-844-399-9469 (TTY 711) between 8 a.m. to 7 p.m. EST, Monday – Friday and 8 a.m. to 5 p.m. EST Saturday
  • Rides must be scheduled 24 hours (one business day) in advance

Can anyone schedule a ride for your child?

  • You, a relative, caregiver or facility staff member can schedule rides

How do I cancel or change a scheduled ride?

  • Call MTM at 1-844-399-9469 (TTY 711) to cancel or change a scheduled ride

What do I do if I am having a problem with a ride in progress?

  • Call MTM’s Ride Schedule Line at 1-844-399-9469 (TTY 711) between 8 a.m. to 7 p.m. EST, Monday – Friday and 8 a.m. to 5 p.m. EST Saturday
  • Rides must be scheduled 24 hours (one business day) in advance

How else can I check the status of my ride?

  • You or your child can download the MTM mobile app to a smartphone to schedule and check the status of trips for iOS or Android users

What transportation benefits does my child receive?

  • Unlimited transportation to and from all your child’s medical appointments, healthcare facilities or a pharmacy
  • Up to two round trips per month for non-medical purposes such as social outings or family visits
    • Limited to your child’s home county/local area

The CMS Health Plan is a Managed Care Plan with a Florida Medicaid contract. The benefit information provided is a brief summary, not a complete description of benefits. For more information, contact WellCare. Limitations and/or restrictions may apply. Benefits, formulary and/or pharmacy network may change.

Children’s Medical Services Health Plan complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.

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Last Updated On: 4/20/2021