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Welcome Prescription Drug Plan members! We have important information to share with you about your 2019 plan. Read More. ×

Staywell Opens Doors to Valuable Coverage.

Staywell Health Plan (Staywell) provides health care and long-term care services to people who qualify for Florida Medicaid. Florida’s Medicaid program is called the Statewide Medicaid Managed Care (SMMC) Program.

Staywell offers the following types of plans in the SMMC program:

  • Managed Medical Assistance (MMA): Provides health care services like doctor visits and emergency care and covers prescription drugs
  • Long-Term Care (LTC): Provides long-term care services, such as nursing facility services and home and community-based services
  • Specialty: Similar to MMA, but with specialized care for members with serious mental illness (SMI). Learn more about Staywell’s Specialty Health Plan

Some members have both MMA and LTC plans. This means that Staywell covers both health care and long-term care services for these members.

Staywell also offers valuable programs and support. This includes extra benefits.

If you are Staywell member, please review the member handbook. The handbook will help you understand how the plan works. It will also let you know what services are covered.       

Do you have questions?

We are happy to help you. Call Staywell toll-free at 1-866-334-7927 (TTY 711), Monday–Friday, 8 a.m.–7p.m.  


You can visit us too! We have Welcome Rooms throughout the state of Florida. Representatives are there to answer your questions. They can help with things like:

  • Updating your address
  • Changing your Primary Care Provider (PCP)
  • Ordering over-the-counter (OTC) items and more

Call us to find a location near you.

Not a member yet?

To enroll with Staywell, you must be eligible for Florida Medicaid. You can call Medicaid Choice Counseling toll-free at 1-877-711-3662 (TTY 1-866-467-4970), Monday–Thursday, 8 a.m.–8 p.m., and Friday, 8 a.m.–7 p.m. You can also visit the SMMC website at www.flmedicaidmanagedcare.com. A Medicaid Choice Counselor will help you select a plan.

Staywell Health Plan is a Managed Care Plan with a Florida Medicaid contract. The benefit information provided is a brief summary, not a complete description of benefits. For more information, contact the Managed Care Plan. Limitations, copayments and restrictions may apply. Benefits, formulary, pharmacy network, premium and/or copayments/coinsurance may change.

Staywell Plan Documents

Your Member Handbook explains your plan coverage in detail. It includes important information about your benefits, your rights, and key contact addresses and phone numbers.

This is an important notice on phone number updates and services reminders.

Your health and your family’s health mean a lot to us. That’s why we wanted to let you know that our Health Risk Assessment (HRA) phone numbers are changing.

The Over-the-Counter Catalog includes a detailed list of available items from allergy medications to sunblock to vitamins. It also includes easy instructions on how to order.

The Over-the-Counter Catalog includes a detailed list of available items from allergy medications to sunblock to vitamins. It also includes easy instructions on how to order.

Fill out and submit this form to request Medicaid prescription drug coverage.

Fill out and submit this form to request an appeal for your Medicaid prescriptions.

The Transportation Notice document includes instructions on how to set up an appointment for transportation to a medical appointment.

The Transportation brochure gives more information about scheduling transportation services.

Provider Directories (by county)

A provider directory includes a list of providers in the plan network. It usually includes doctors, specialists, pharmacies and hospitals.

A provider directory includes a list of providers in the plan network. It usually includes doctors, specialists, pharmacies and hospitals.

A provider directory includes a list of providers in the plan network. It usually includes doctors, specialists, pharmacies and hospitals.

A provider directory includes a list of providers in the plan network. It usually includes doctors, specialists, pharmacies and hospitals.

A provider directory includes a list of providers in the plan network. It usually includes doctors, specialists, pharmacies and hospitals.

A provider directory includes a list of providers in the plan network. It usually includes doctors, specialists, pharmacies and hospitals.

A provider directory includes a list of providers in the plan network. It usually includes doctors, specialists, pharmacies and hospitals.

A provider directory includes a list of providers in the plan network. It usually includes doctors, specialists, pharmacies and hospitals.

A provider directory includes a list of providers in the plan network. It usually includes doctors, specialists, pharmacies and hospitals.

A provider directory includes a list of providers in the plan network. It usually includes doctors, specialists, pharmacies and hospitals.

A provider directory includes a list of providers in the plan network. It usually includes doctors, specialists, pharmacies and hospitals.

A provider directory includes a list of providers in the plan network. It usually includes doctors, specialists, pharmacies and hospitals.

A provider directory includes a list of providers in the plan network. It usually includes doctors, specialists, pharmacies and hospitals.

A provider directory includes a list of providers in the plan network. It usually includes doctors, specialists, pharmacies and hospitals.

A provider directory includes a list of providers in the plan network. It usually includes doctors, specialists, pharmacies and hospitals.

Helpful Staywell Information

24-Hour Behavioral Health Crisis Line

Our 24-Hour Behavioral Health Crisis Line is 1-855-606-3622. If you or a family member is having a behavioral health crisis, call this number. A trained person will listen to your problem. He or she will help you decide the best way to handle it.

Nurse Advice Line

You can call our 24-Hour Nurse Advice Line for free. The number is 1-800-919-8807.

Staywell Report Card

The Florida Agency for Health Care Administration (AHCA) tracks data on the state’s Medicaid health plans. This is done every year. The AHCA website has the Staywell ratings.

Discrimination is Against the Law

Staywell complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Staywell:

  • Provides free aids and services to people with disabilities
  • Provides free language services to people whose primary language is not English

If you need these services, contact Staywell at 1-866-334-7927 (TTY: 711), Monday-Friday from 8 a.m. to 7 p.m., for help. You can ask Member Services to put you in touch with our Staywell Civil Rights Coordinator, Colleen A. Dupre if you think you have been discriminated against.

If you believe that Staywell has failed to provide these services or discriminated in another way you can file a grievance. Staywell Non-Discrimination NoticeThis PDF document will open in a new window. provides you information on how to file a grievance.

Incentives and Discounts

We offer incentives and discounts to members who follow a healthy lifestyle.

You can get things like:

  • Member Discount Card
  • Free Baby Stroller or Portable Playpen delivered to your home
  • Healthy Rewards Card–reloadable debit card
  • $50 a year for being healthy

Please see this flyerThis PDF document will open in a new window. for discounts on Over-the-Counter items from Family Dollar, Fred's and Meijer.

Call 1-866-334-7927 to learn more about this.































Member Services

We are here for you weekdays 8 a.m. to 7 p.m. The Member Services numbers to call are:

  • Staywell: 1-866-334-7927
  • TTY (All Plans): 1-877-247-6272

Find A Provider

Our Find a Provider tool gives you information on participating providers in your area.

Network adequacy standards for Staywell in English and Spanish.

  • 24-Hour Behavioral Health Crisis Line

    24-Hour Behavioral Health Crisis Line

    Our 24-Hour Behavioral Health Crisis Line is 1-855-606-3622. If you or a family member is having a behavioral health crisis, call this number. A trained person will listen to your problem. He or she will help you decide the best way to handle it.

  • Free 24-Hour Nurse Advice Hotline

    Nurse Advice Line

    You can call our 24-Hour Nurse Advice Line for free. The number is 1-800-919-8807.
  • Health Plan Report Card

    Staywell Report Card

    The Florida Agency for Health Care Administration (AHCA) tracks data on the state’s Medicaid health plans. This is done every year. The AHCA website has the Staywell ratings.

  • Staywell Does Not Tolerate Discrimination

    Discrimination is Against the Law

    Staywell complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

    Staywell:

    • Provides free aids and services to people with disabilities
    • Provides free language services to people whose primary language is not English

    If you need these services, contact Staywell at 1-866-334-7927 (TTY: 711), Monday-Friday from 8 a.m. to 7 p.m., for help. You can ask Member Services to put you in touch with our Staywell Civil Rights Coordinator, Colleen A. Dupre if you think you have been discriminated against.

    If you believe that Staywell has failed to provide these services or discriminated in another way you can file a grievance. Staywell Non-Discrimination NoticeThis PDF document will open in a new window. provides you information on how to file a grievance.

  • Incentives and Discounts

    Incentives and Discounts

    We offer incentives and discounts to members who follow a healthy lifestyle.

    You can get things like:

    • Member Discount Card
    • Free Baby Stroller or Portable Playpen delivered to your home
    • Healthy Rewards Card–reloadable debit card
    • $50 a year for being healthy

    Please see this flyerThis PDF document will open in a new window. for discounts on Over-the-Counter items from Family Dollar, Fred's and Meijer.

    Call 1-866-334-7927 to learn more about this.































  • Member Services

    Member Services

    We are here for you weekdays 8 a.m. to 7 p.m. The Member Services numbers to call are:

    • Staywell: 1-866-334-7927
    • TTY (All Plans): 1-877-247-6272
  • Find A Provider

    Find A Provider

    Our Find a Provider tool gives you information on participating providers in your area.

    Network adequacy standards for Staywell in English and Spanish.

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Last Updated On: 11/13/2018