Staywell Opens Doors to Valuable Coverage.
Staywell serves people who qualify for Florida's Medicaid programs.
Medical care? Dental care? Prescription drugs? With Staywell, you are covered for all this and more. That gives families peace of mind.
We are here for you when you have questions. Feel free to call Member Service at 1-866-334-7927. We are always glad to help.
Staywell Plan Documents
Provider Directories (by county)
Helpful Staywell Information
- 24-Hour Behavioral Health Crisis Line
- Free 24-Hour Nurse Advice Hotline
- Health Plan Report Card
- Staywell Does Not Tolerate Discrimination
- Incentives and Discounts
- Member Services
- Find A Provider
24-Hour Behavioral Health Crisis Line
Our 24-Hour Behavioral Health Crisis Line is 1-855-606-3622. If you or a family member is having a behavioral health crisis, call this number. A trained person will listen to your problem. He or she will help you decide the best way to handle it.
Nurse Advice Line
Staywell Report Card
The Florida Agency for Health Care Administration (AHCA) tracks data on the state’s Medicaid health plans. This is done every year. The AHCA website has the Staywell ratings.
Discrimination is Against the Law
Staywell complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
- Provides free aids and services to people with disabilities
- Provides free language services to people whose primary language is not English
If you need these services, contact Staywell at 1-866-334-7927 (TTY: 711), Monday-Friday from 8 a.m. to 7 p.m., for help. You can ask Member Services to put you in touch with our Staywell Civil Rights Coordinator, Colleen A. Dupre if you think you have been discriminated against.
If you believe that Staywell has failed to provide these services or discriminated in another way you can file a grievance. Staywell Non-Discrimination Notice provides you information on how to file a grievance.
Incentives and Discounts
We offer incentives and discounts to members who follow a healthy lifestyle.
You can get things like:
- Member Discount Card
- Free Baby Stroller or Portable Playpen delivered to your home
- Healthy Rewards Card–reloadable debit card
- $50 a year for being healthy
Please see this flyer for discounts on Over-the-Counter items from Family Dollar, Fred's and Meijer.Call 1-866-334-7927 to learn more about this.
We are here for you weekdays 8 a.m. to 7 p.m. The Member Services numbers to call are:
- Staywell: 1-866-334-7927
- TTY (All Plans): 1-877-247-6272