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Phone Numbers

General Phone Number
1-800-960-2530
(TTY 1-877-247-6272)
Monday - Friday, 8 a.m. to 6 p.m.

Current Medicare Members

Wellcare Medicare
1-833-444-9088 (TTY 711)
October 1 - March 31: Monday–Sunday, 8 a.m. to 8 p.m.
April 1 - September 30: Monday–Friday, 8 a.m. to 8 p.m.

Wellcare Medicare Duals Special Needs Plans
1-833-444-9089 (TTY 711)
October 1 - March 31: Monday–Sunday, 8 a.m. to 8 p.m.
April 1 - September 30: Monday–Friday, 8 a.m. to 8 p.m. 

Prospective Medicare Members

Wellcare Medicare
1-866-527-0056 (TTY 711)
Monday–Sunday, 8 a.m. to 8 p.m.

Wellcare Medicare Duals Special Needs Plans
1-866-527-0056 (TTY 711)
Monday–Sunday, 8 a.m. to 8 p.m.

Current Prescription Drug Plan (PDP) Members

Wellcare Classic, Value Script and Medicare Rx Value Plus
1-888-550-5252 (TTY 711)
October 1 - March 31: Monday - Sunday, 8 a.m. to 8 p.m.
April 1 - September 30: Monday - Friday, 8 a.m. to 8 p.m.  

Prospective Prescription Drug Plan (PDP) Members

Wellcare Classic, Value Script and Medicare Rx Value Plus
1-888-293-5151 (TTY 711)
Monday - Sunday, 8 a.m. to 8 p.m.

Chat with a Member Services Agent. 

Providers

Wellcare Medicare
1-855-538-0454 (TTY 711

Medicare Prescription Drug Plans
1-855-538-0453 (TTY 711

For any Provider related issues:
Email: NCProviderRelations@Wellcare.com
Phone: 1-984-867-8637 (TTY 711
Fax: 1-813-283-3045

Providers interested in contracting with Wellcare of North Carolina:
Email: ProsProvNC@Wellcare.com
Phone: 1-813-865-6503 (TTY 711)
Fax: 1-855-599-3814 

Mailing Addresses

General Mailing Address
Wellcare Health Plans
P.O. Box 31370
Tampa, FL 33631

Please address legal matters to the Plan at:
ATTN: Legal Department
Centene Plaza
7700 Forsyth Boulevard
St. Louis, MO 63105

Please address lien and subrogation requests to the Plan at:
The Rawlings Company
Post Office Box 2000
La Grange, KY 40031

WellCare of North Carolina Medicaid Contact Information

WellCare of North Carolina Marketplace Contact Information

Global Headquarters

Centene Plaza
7700 Forsyth Boulevard
St. Louis, MO 63105
Get Directions
Y0020_WCM_87476E Last Updated On: 3/16/2022
WellCare will be performing maintenance on Saturday, May 21 (from 6 PM EDT to 8 AM EDT the next day). You might not be able to access systems or fax during this time. We are sorry for any issues this may cause. Thank you for your patience. If you need assistance, contact us.
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