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Welcome to WellCare of North Carolina

Thank you for choosing WellCare of North Carolina. We are happy to serve you and your family, and to provide you with the quality healthcare services you deserve.

This website will help you learn how to work with WellCare of North Carolina. It will also help you to get the most out of your healthcare benefits.

But remember, our Member Services representatives are just a phone call away. They are dedicated to helping you get access to the right care. So, don’t hesitate to pick up the phone and give us a call if you have questions about your plan. You can call us toll-free at 1-866-799-5318 (TTY 711). We’re here for you Monday–Friday, 8 a.m. to 5 p.m.

Important Plan Documents

You can find important plan documents on this web site including:

  • Member Handbook
  • Summary of Benefits
  • Provider Directory and more

You can download copies of these documents online. You can also call Member Services to receive printed versions of these documents. There is no charge for either method.

The Member Handbook is only a summary of WellCare of North Carolina services. Please call Member Services if you have questions about anything in this handbook or on this website.

Choosing a Provider or Pharmacy

WellCare of North Carolina is a managed care plan. This means that you will need to use doctors and other providers that are part of the plan’s network.

We regularly add new providers to our network. You can download a copy of our latest Provider Directory from this web page. Or, you can use our online Find a Provider/Pharmacy tool, for the most up-to-date listings.

The identification (ID) card you received when you enrolled lists the Primary Care

Provider (PCP) we chose for you. If you are under age 21, we also listed the dentist we chose for you. To choose a different PCP or dentist please call Member Services.

We look forward to serving you!

WellCare of North Carolina Plan Documents

Your Member Handbook explains your plan coverage in detail. It includes important information about your benefits, your rights, and key contact addresses and phone numbers.

The Over-the-Counter Catalog includes a detailed list of available items from allergy medications to sunblock to vitamins. It also includes easy instructions on how to order.

2020 Provider Directories (by county)

Avery, Buncombe, Burke, Caldwell, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Swain, Transylvania, Yancey

Alleghany, Ashe, Davidson, Davie, Forsyth, Guilford, Randolph, Rockingham, Stokes, Surry, Watauga, Wilkes, Yadkin

Alexander, Anson, Cabarrus, Catawba, Cleveland, Gaston, Iredell, Lincoln, Mecklenburg, Rowan, Stanly, Union

Alamance, Caswell, Chatham, Durham, Franklin, Granville, Johnston, Nash, Orange, Person, Vance, Wake, Warren, Wilson

Bladen, Brunswick, Columbus, Cumberland, Harnett, Hoke, Lee, Montgomery, Moore, New Hanover, Pender, Richmond, Robeson, Sampson, Scotland

Beaufort, Bertie, Camden, Carteret, Chowan, Craven, Currituck, Dare, Duplin, Edgecombe, Gates, Greene, Halifax, Hertford, Hyde, Jones, Lenoir, Martin, Northampton, Onslow, Pamlico, Pasquotank, Perquimans, Pitt, Tyrrell, Washington, Wayne

Helpful WellCare of North Carolina Information

Member Services Numbers

We are here for you weekdays 8 a.m. to 5 p.m. The Member Services numbers to call are:

  • WellCare: 1-866-799-5318
  • TTY: 711

2020 Scheduled Site Maintenance

Our site has a routine maintenance schedule. In 2020, all events will involve a general system outage where any system could be unavailable from 6 p.m. Saturday until 6 p.m. Sunday starting on the dates below:

  • January 25

  • February 15

  • February 22

  • March 21

  • April 18

  • May 16

  • June 20

  • July 18

  • August 15

  • September 10

  • September 19

  • October 17

  • November 14

  • December 12

Find A Provider

Our Find a Provider tool gives you information on participating providers in your area.

Nurse Advice Line

You can call our 24-Hour Nurse Advice Line for free. The number is 1-800-919-8807.

24-Hour Behavioral Health Crisis Line

Our 24-Hour Behavioral Health Crisis Line is 1-833-207-4240. If you or a family member is having a behavioral health crisis, call this number. A trained person will listen to your problem. He or she will help you decide the best way to handle it.

  • Member Services

    Member Services Numbers

    We are here for you weekdays 8 a.m. to 5 p.m. The Member Services numbers to call are:

    • WellCare: 1-866-799-5318
    • TTY: 711
  • Questions & Answers
  • Scheduled Site Maintenance

    2020 Scheduled Site Maintenance

    Our site has a routine maintenance schedule. In 2020, all events will involve a general system outage where any system could be unavailable from 6 p.m. Saturday until 6 p.m. Sunday starting on the dates below:

    • January 25

    • February 15

    • February 22

    • March 21

    • April 18

    • May 16

    • June 20

    • July 18

    • August 15

    • September 10

    • September 19

    • October 17

    • November 14

    • December 12
  • Find A Provider

    Find A Provider

    Our Find a Provider tool gives you information on participating providers in your area.
  • Free 24-Hour Nurse Advice Hotline

    Nurse Advice Line

    You can call our 24-Hour Nurse Advice Line for free. The number is 1-800-919-8807.
  • 24-Hour Behavioral Health Crisis Line

    24-Hour Behavioral Health Crisis Line

    Our 24-Hour Behavioral Health Crisis Line is 1-833-207-4240. If you or a family member is having a behavioral health crisis, call this number. A trained person will listen to your problem. He or she will help you decide the best way to handle it.

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Last Updated On: 2/11/2020