Emergency Planning:
As we prepare for the latest storm, please remember to follow your Emergency Plan, if needed. If you do not have one, visit Texasready.gov to help prepare for the storm.
Weather Advisory:
There is a weather advisory for the State of Texas. Please take steps now to prepare before the weather changes. Check your medications and get prescriptions refilled ahead of time. Make sure you have enough medicine with you in case you can’t to get to the pharmacy due to the weather. Make sure you have your Superior and health insurance member ID cards with you. Stay aware of changing weather conditions and emergency alerts from local officials. If possible, stay home and have emergency supplies in place. If it’s not safe to stay home, move to a local emergency shelter.
For further information and emergency assistance, contact your local county authorities or 2-1-1. Remember, you can call us for help with your healthcare needs. If you need medication, supplies or are experiencing a crisis and need to speak to someone right away, please call us toll-free at the member services numbers below
Member Services:
Sunday–Saturday, 8 a.m. to 8 p.m.
- Wellcare Medicare Plans: 1-833-444-9088 (TTY: 711)
- Wellcare Medicare Duals Special Needs Plans: 1-833-444-9089 (TTY: 711)
- Wellcare Prescription Drug Plans (PDP): 1-888-550-5252 (TTY: 711)
- Wellcare by Allwell HMO Plans: 1-800-977-7522 (TTY: 711)
- Wellcare by Allwell DSNP Plans: 1-844-796-6811 (TTY: 711)
Nurse Advice Line:
- 1-800-581-9952 (TTY: 711)
- 24 hours a day, 7 days a week.
Please take steps to be safe. Call 911 if you have a medical emergency during the storm.
