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WellCare's Provider Portal – Now with Improved Live Chat

June 9, 2021

Dear Provider,

Get help when you need it with our live Chat support feature. Our Secure Provider Portal offers live Chat, the fastest and easiest way to reach us when you have questions. If you would like more information about live chat on the provider portal, please contact your provider representative.

Quickly access live Chat from these additional pages:

  • Provider home page
  • Care management home page (Authorizations)
  • Claims main page
  • Claims > Appeals/Disputes page

Download the attached helpful flyer for more information.

Sincerely,

WellCare

 

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Last Updated On: 11/17/2022
On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

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