Providers

'Ohana Covers Telehealth Services

As of Jan. 1, 2017 Telehealth Services are a covered plan benefit for ‘Ohana Health Plan, subject to limitations and administrative guidelines. Telehealth Services provide members with enhanced health care services and information when a face-to-face meeting is unavailable. This gives members the flexibility to interact with providers while also improving health outcomes in the state.

Telehealth methods may include, but are not limited to:

• Real-time video conferencing.
• Secure interactive and non-interactive web communication.
• Secure transfer of medical records. Providers can use high-quality images and lab reports for patient care.

Non-covered services include:

• Standard phone calls, faxes, or email (in combination or individually). 
• Issuing a prescription based solely on an online questionnaire.

If services normally require prior authorization with in-person care, prior authorization is required to get the same care through Telehealth.

Please refer to the ‘Ohana Health Plan Provider Manual for complete information regarding Telehealth Services.