Network Pharmacies
Mail Order Services
Specialty Pharmacy
Out-out-Network Pharmacies
Prescription Reimbursement
Additional Pharmacy Information
Network Pharmacies
Wellcare is accepted at over 60,000 network pharmacies nationwide. This makes it easy for you to get your drugs. Our network includes major chains, independent retail pharmacies, mail order service pharmacies, long-term care, home infusion and Indian Health Service/Tribal/Urban Indian Health Program pharmacies.
As a member, you may fill your prescriptions at any network pharmacy. When you fill your prescription, simply present your Wellcare Member ID card.
For more information about filling your prescriptions at network pharmacies, please refer to your Evidence of Coverage.
Mail Order Service
You can fill your prescription at any network pharmacy. You can also fill your prescription through our preferred mail order service†. This can save you time, money, and trips to the pharmacy.
Find more information about receiving your prescriptions through mail service delivery on our Mail Order Service page.
†Other pharmacies are available in our network.
Out-of-Network Pharmacies
We have thousands of pharmacies in our nationwide network to make it easy to get your drugs. However, we know there may be times when you can't use a network pharmacy. We may cover your drugs filled at an out-of-network pharmacy if:
- There isn’t a network pharmacy that is close to you and open, or
- You need a drug that you can’t get at a network pharmacy close to you, or
- You need a drug for emergency or urgent medical care, or
- You must leave your home due to a federal disaster or other public health emergency.
Always Contact Us first to see if there is a network pharmacy near you.
If you take a drug(s) on a regular basis and are planning to travel, be sure to check your supply of the drug(s) before you leave. When possible, take along all the drugs you will need. If you travel within the United States and territories, we may cover your drug at an out-of-network pharmacy for the same reasons as noted above. However, we cannot pay for any prescriptions filled by pharmacies outside of the United States and territories, even for a medical emergency.
If you must use an out-of-network pharmacy, you may have to pay the full cost instead of a copay when you fill your prescription. You can ask us to pay you back for our share of the cost.
Prescription Reimbursement
If you need to ask us to pay you back for prescriptions paid out of pocket:
- Complete the Prescription Drug Claim Form using the link below.
- If you want another person to complete this form on your behalf, please include the Appointment of Representative (AOR) Form CMS-1696 with your Prescription Drug Claim Form. This form is located at the link below and can also be found on the Centers for Medicare & Medicaid Services (CMS) website.
- Add the prescription label information to the form and include a proof of payment receipt with each claim form you submit. If you do not have the receipt or the information needed to fill out the form, you can ask your pharmacy to help.
- Mail the completed form(s) and receipt(s) to the address on the form. You must submit your claim to us within three years of the date you received your drug.
- It is also a good idea to keep a copy of the forms and receipts for your records.
- Prescription Drug Claim Form - English (PDF)
- Prescription Drug Claim Form - Spanish (PDF)
- Appointment of Representative Form CMS 1696 - English (PDF)
- Appointment of Representative Form CMS 1696 - Spanish (PDF)
After we receive your request, we will mail our decision (coverage determination) with a reimbursement check (if applicable) within 14 days.
For specific information about drug coverage, please refer to your Evidence of Coverage or Contact Us. We are here to help.
Out-of-network/non-contracted providers are under no obligation to treat Plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services.
Specialty Pharmacy
Our specialty pharmacies are available at no extra cost to members taking drugs used to treat long-term, complex, or rare chronic conditions such as cancer, rheumatoid arthritis, H.I.V. or hemophilia. We can help you to manage side effects and symptoms, ensure you take drugs timely and as prescribed, and guide you through order refills.
2024 Members Only:
- Optum Specialty Pharmacy: 1-855-427-4682
2024 & 2025 Members:
- AcariaHealth Pharmacy: 1-855-535-1815
- Accredo Health Group: 1-833-750-9975
- CVS Caremark Specialty Pharmacy: 1-800-237-2767
- Walgreens Specialty Pharmacy: 1-888-782-8443
For all specialty pharmacies, TTY/TTD users should call: 711
For more information on our specialty pharmacies, please refer to your Evidence of Coverage or, Contact Us.
